We seek energetic, self-directed, and self-managing team players who thrive in an informal yet results-driven work environment. At Orca Bay, we enjoy a competitive compensation package that includes the following benefits:

  • Medical and dental insurance
  • Voluntary vision insurance
  • Section 125 plan (flexible spending account)
  • 401(k) plan
  • Profit sharing plan
  • Life and AD&D insurance
  • Long-term disability insurance (for select positions)
  • Aflac
  • Paid time off
  • Paid holidays
  • Employee discounts for seafood purchases

Our benefits package is subject to change at any time, so please see the job listing for the most current information.

We are an equal opportunity employer.

Position Title: CUSTOMER SERVICE REPRESENTATIVE – Dayshift position

Job Summary:  Maximizes sales and customer retention by ensuring timely and complete order fulfillment for assigned customers.  Promotes positive customer relations by responding to customer inquiries regarding product orders, shipments, and deliveries with courtesy and professionalism. The candidate for this position will ultimately transition into full time sales representative.

Essential Functions:

  • Receive sales orders. Accurately input customer orders, pick tickets and releases. Confirm orders, support, and facilitate communications with customers, within the 24 hour expectations for timeliness and accuracy.
  • Communicate to cross functional departments, and third party carrier/warehouse regarding customer order needs following company developed processes and procedures.
  • Promote positive relations with brokers, regional managers and customers to ensure quality customer service and prompt response to all orders received.
  • Actively participate in regular staff meetings. Ensuring accurate market and product information is received and being distributed to all contacts.

Minimum Requirements

Education:  Associates degree   

Experience:  Willingness to start as customer service and transition into full time sales.

Knowledge and Skills:  Intermediate proficiency in Excel, and Outlook. Requires excellent organizational and communication skills, high level of accuracy, attention to detail, ability to multi-task, and ability to effectively prioritize tasks in a fast paced work environment.  Requires professional demeanor for constant interaction with numerous internal and external contacts. 

Working Conditions:  Typical office environment with moderate noise levels. Must be able to meet multiple and competing project deadlines in a fast paced work environment with numerous interruptions in time sensitive situations.  This position may require occasional extended hours due to seasonal business demands.

Physical Requirements:  Normal hearing, good speaking voice and clear enunciation. Requires sitting for extended periods of time performing extensive data entry.  Requires ability to organize numerous tasks and meet multiple and sometimes competing deadlines.

Disclaimer:  The above information has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Position Title: QUALITY ASSURANCE TECHNICIAN - Graveyard 5pm-3:30am

Job Summary:  Works with little or no supervision to accurately perform product quality tests ensuring raw and finished products meet Orca Bay’s quality standards.  Documents testing and inspection results and alerts appropriate staff of potential problems.

Essential Functions:

  • Inspects and tests product for wholesomeness, and to ensure product meets customer specifications.  Alerts appropriate staff of questionable product quality in a timely manner.
  • Performs sensory testing on raw seafood products and organoleptic testing on cooked seafood products.  (testing uses senses of sight, smell, and taste)
  • Uses mathematical formulas to perform tests and accurately documents testing results.
  • Follows and enforces employee Good Manufacturing Practices (GMPs).  Notifies QA Manager of any outstanding issues in a timely manner.
  • Performs tasks related to HACCP program, such as metal detector checks, scale calibration checks, hand/product dip strength checks, and saw blade checks.

Secondary Responsibilities, Duties:

  • Changes Scangrader program as needed for production, and prints totals and program set-ups.
  • May collect samples for histamine, moisture, and mercury testing. 

Minimum Requirements

Education:  High school diploma or equivalent. 

Experience:  Minimum one year direct quality assurance experience in a food manufacturing setting, preferably seafood processing.  Working knowledge of HACCP principles/requirements also desirable.

Knowledge and Skills:  Requires ability to calculate fractions and percentages, good organizational skills, and ability to speak, read and write in English.  Must be able to operate calculator, accurately follow detailed verbal and/or written instructions, and interact professionally with coworkers.  Also requires basic proficiency in Excel, high level of accuracy, attention to detail, ability to multi-task, and ability to effectively prioritize tasks in a fast paced work environment.

Working Conditions:  Work is performed in a food manufacturing environment where ambient temperature averages 50 degrees.  Moderate noise levels due to operation of manufacturing equipment.  Work schedule is 10 hours per day, Monday – Thursday, with occasional overtime on Fridays and Saturdays due to seasonal business demands.

Physical Requirements:  Normal hearing, good speaking voice and clear enunciation. Requires standing and walking for approximately three hour time blocks.  Must be able to lift and carry 50-lbs. boxes. 

Disclaimer:  The above information has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Email your resume to: hr@orcabayfoods.com

Or, visit our employment office to fill out an application:

Orca Bay Seafoods
900 Powell Avenue SW
Renton, WA 98057-2907
425-204-9100 phone
800-932-ORCA toll-free

866-914-0311 fax

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